When Tim Koogle ran Yahoo he was sure that Yahoo was a media company. He taught the company how to be a media company by creating Yahoo Directors and Yahoo Producers. He understood that his job was to capture an audience by entertaining them and make money by selling access to that audience to advertisers.
Terry [...]

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The innovator’s dilemma is that when you are an established player, listening to your best customers results in dismissing the disruptive technology that will eventually lead to your undoing.
When I worked at SGI, our best customers were not asking for low-end cheap PC card graphics. But every year those Nvidia and ATI cards [...]

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